Frequently asked questions
Everything on shipping, returns, care, and our standard for fairness.
Shipping & delivery
How fast do you deliver?
We ship from Switzerland. The estimated delivery time is shown at checkout.
Are there customs charges?
Import charges may apply for EU deliveries; any charges are shown at checkout. Within Switzerland there are no import charges.
Do you ship across the EU?
Yes. We ship from Switzerland to all of Switzerland and the European Union.
Returns & exchange
How long can I return?
You have 30 days to return a mochila — longer than the law requires. Returns are free for you.
Are one-of-a-kind pieces excluded from returns?
No. Even though each mochila is one of a kind, the full right of return applies — a non-personalised bag is not a custom-made good in legal terms.
The mochilas
Is every bag really unique?
Yes. Every mochila is handwoven and the run of colour emerges in the moment of weaving. There is exactly one of each piece.
How big is a mochila?
Most models are around 27 cm in diameter and 30 cm tall, with an adjustable strap of about 110 cm. Exact measurements are on every product page.
Care
How do I care for my mochila?
Hand-wash in cold water with a mild detergent, don't wring, and dry flat in shape. That keeps the weave beautiful for years.
Fairness & origin
How do you approach fair pay?
We buy in La Guajira through a local partner on the ground — from Wayuu women who weave each bag by hand, committed to fair pay. We hold ourselves to the ten principles of fair trade (WFTO) and are working toward membership. Publishing audited figures is our stated goal.
Isn't this cultural appropriation?
We sell the genuine craft of the Wayuu, made by Wayuu women, and we name the patterns and the origin. We copy nothing and invent no folklore — we give the craft a stage and hold ourselves to fair pay.